To the extent that you purchase any goods directly from us, we may refund you your purchase price within thirty (30) days of you notifying us in writing of your desire for the refund, together with the reason for the request, subject to the return of the product to us in substantially the same condition as when purchased. All notifications must be addressed to firstname.lastname@example.org. All returns MUST be in brand new and unused condition. Any refund or return may be subject to a 15% restocking fee. The customer is responsible for the return shipping. If you purchase an item and were not charged any shipping when the item was shipped to you, upon the return, you will be responsible for those shipping costs.
If you received a damaged product, you must notify us immediately at email@example.com. You must send pictures of the damaged product, along with the damaged packaging. If you notice the damage upon delivery of the product, you must make a note of the damage with the shipping company, UPS, Fedex, or any other company.
Please check our dealer list for your closest dealer and if you have a Biria dealer near you, we ask that you purchase from them. Bicycles that are purchased through an authorized Biria dealer will be fully assembled, and the dealer will fit the bike to your size and preferences.
If you don’t have a Biria dealer near you, then you can order directly from Biria online or by calling 201-461-1980.
Most of Biria Bicycles come 85% assembled. For safety reasons, the remaining assembly must be done by a bike shop. If you have a bike shop of your choice, we can ship directly to them. If you don’t have a bike shop that you work with, we can choose one for you in your area.